Tractor Supply Co.

Bought a trailer from Laurel's Tractor Supply in May. Still haven't received a title because they say they're having trouble getting it notorized. There's two banks across the road that have notaries. Call them they give you the runaround and say they will return phone calls but don't. Never can find the Manager that deals with titles and no one knows who the managers boss is. Total lack of customer service and think I need to take trailer back since I can't get a title and tired of the runaround.

I visited this store last night to purchase a trailer. I had called earlier in the day to verify they actually had it in stock since I was coming from an hour and a half away. The woman I spoke with on the phone was very pleasant and answered all my questions. So I made the trip up to buy the trailer. I was greeted as soon as I entered the store by a very friendly cashier (Crystal). I had no problems the whole time I was there they made it surprisingly easy to complete the process. The cashier had me taken care of very quickly and then contacted another employee to finish the sale which turned out to be the woman I had spoken to on the phone when I called earlier. She walked out with me to pick which of the 3 trailers I wanted then filled out the title work quickly and proceeded to help hitch the trailer to my truck and checked all the lights worked. I was very impressed by the professionalism and service I received. What I expected to take atleast a half hour turned out to be less than 20 minutes. Only thing is that it was so quick and easy that I actually forgot to buy 2 other items. But that's ok I can pick them up at the store near my house.

Bill the so called manager needs some serious costumer service classes. He wouldn't look at me, stop what he was doing to acknowledge me, and gave me rude sarcastic remarks. All for a simple question. Then I'm telling my husband about it and he said oh yeah dealt with that guy before same thing so we're not going to be shopping there anymore.